FAQ

 

A Note About Handmade

Every Sandbox piece is thrown, refined, sculpted, glazed and handled by one person. I’m not a machine! While I strive for uniform measurements, patterns and colors please know that every piece is unique and may show signs of being handmade. I hope you appreciate these small differences as much as I do!

Buying handmade is not for everyone.

 Care

Hand washing is recommended for a prolonged life. Dishwasher use is fine but raises the risk of chipping and knocking handles off while being jostled by water jets. All functional pieces are food and microwave safe.

 

Shipping

I ship USPS Priority which is the safest / most affordable option for fragile items and is generally delivered in 2-3 days domestically. International shipping is available to most countries. All shipping costs are the responsibility of the buyer and are calculated at checkout.

Made to Order Items

Some items are always available for purchase in the “made to order” section of the web shop. These generally take between 1-3 weeks to produce. If ready to ship items are ordered with a made to order item everything will ship together when the freshly made items are ready to ship. If you’d like the ready to ship items ahead of time please purchase separately.

 

Returns/ Damages

No returns are accepted. Some items are made to order and I'm not able to keep a large back stock at all times. Every item is inspected before shipping BUT If an item arrives damaged please send detailed photos of the situation within 48 hours to allow for time-sensitive insurance claims to be filed and replacement arrangements to be made--- Please include a photo of the box it arrived in with all labels visible, and the broken piece. 

 

Theft

I cannot be responsible for stolen packages after a shipment has ben marked as fulfilled by the carrier. I am a one-woman business and cannot be monetarily responsible for any stolen items. Please keep an eye out for your delivery :)

 

Custom/ Wholesale

Wholesale inquiries welcome. Please use the "contact" button located at the bottom of each web page or shoot an email to sandboxceramics@gmail.com.

Not currently accepting custom orders.